Shipping, Returns, and Refunds

Shipping Policies

Here are our estimated shipping delivery times:
USA: 5­-8 business days
Canada: 6­-12 business days
World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at [insert your support email here] making sure you quote your order number. We’ll see what can be done.

Returns and Refund policies

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at info@internationalwindsurfingtour.com and we’ll let you know what your next steps are.

Refunds:

If you are unsatisfied with your purchased item and would like a refund, please send it back in “New” condition, and we will credit you in full.

Items must be returned within 60 days of purchase to be considered for a refund.

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